Privacy Policy for Big Brothers Gym

Website & Application

Effective Date: 09-SEP-2025

At Big Brothers Gym, we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore (2012). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services and mobile application.

1. Collection of Personal Data

We may collect personal data that is reasonably necessary for us to provide our services, including:

Personal Identification Data: Name, NRIC/FIN, date of birth, contact details (email, phone number, address).
Device and Usage Data: Device type, IP address, login details, activity logs within the app.
Payment and Transaction Data: Payment methods, billing details, transaction history.
Health and Fitness Data: Physical activity, workout routines, health data voluntarily provided.
Location Data: Precise or approximate location to enable location-based features, with your consent.
Any other information you provide voluntarily (e.g., feedback, survey responses).

You are not required to disclose all personal data; however, refusal to supply certain data may compromise our ability to provide some features.

2. Purpose of Collecting Personal Data

Your personal data is collected, used, and disclosed only for purposes that are reasonable and relevant, including:

Providing, maintaining, and improving our fitness and wellness services.
Processing payments and transactions.
Managing your memberships, bookings, and communications.
Ensuring safety, security, and preventing fraudulent activities.
Conducting research and analysis to improve our services.
Complying with legal obligations and regulatory requirements.
Sending updates, marketing communications, or promotional offers (with your consent).

Note: We will seek your consent before collecting, using, or disclosing your personal data for any purpose beyond what is stated in this policy.

3. Consent and Your Rights

Under the PDPA, you have rights regarding your personal data, including:

The right to access the personal data we hold about you.
The right to request correction of your data.
The right to withdraw consent to our collection, use, or disclosure of your data (subject to legal or contractual restrictions).

Under certain conditions, you may have the right to require us to:

(a) provide you with further details on the use we make of your information;
(b) provide you with a copy of information that you have provided to us;
(c) update any inaccuracies in the Personal Information we hold;
(d) delete any Personal Information that we no longer have a lawful ground to use;
(e) where processing is based on consent, to withdraw your consent so that we stop that particular processing;
(f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
(g) restrict how we use your information whilst a complaint is being investigated; and
(h) Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

4. Disclosure of Personal Data

We do not sell or rent your personal data. However, we may disclose your data to:

Service Providers: Companies that perform services on our behalf such as payment processing, IT support, or data storage.
Partners: Collaborators involved in specific programs or offers, with your consent.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of mergers, acquisitions, or sale of assets.

All third parties are legally bound to handle your personal data in accordance with the PDPA and our instructions.

Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.

5. Data Security

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, theft, loss, or misuse. Despite these safeguards, no system can guarantee complete security.

6. Data Retention

Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.

7. Use of Cookies and Tracking Technologies

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you.

Our app and website may use cookies and similar technologies to analyze usage patterns, enhance functionality, and serve tailored content. These cookies do not store any personally identifiable data. You may disable cookies via your device settings.

8. Transfer of Data Overseas

Your personal data may be transferred and stored outside Singapore, including countries with data protection laws comparable to Singapore’s. We ensure that such internationally transferred data remains protected in accordance with PDPA requirements and we will establish legal grounds justifying such transfer.

9. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children. If we become aware of such data, we will delete it.

10. Changes to our Privacy Policy

We reserve the right to amend this privacy notice at our discretion and at any time. When we make significant changes to this privacy notice, we will notify you via our app or through a notice on our website homepage and update the notice’s effective date, and where necessary, through direct communication.

11. Right To Deletion

Deletion: You have the right to request that we delete certain personal information we have collected from you.

Upon receipt of such a request, we will:

Verify your identity.
Assess whether the data can be lawfully deleted or if lawful exceptions apply.
Delete or anonymize your personal data where appropriate and feasible, in accordance with PDPA guidelines.
Inform you of the outcome of your request within a reasonable timeframe.

Please note that certain data may be retained if required by law or for legitimate business purposes, such as ongoing legal obligations or safety-related investigations.

For requests to delete your personal data, please contact us at bigbrothersbodybuilding@gmail.com

12. Contact Details

If you have any questions, wish to access or correct your personal data, or wish to withdraw consent, please contact us at:

bigbrothersbodybuilding@gmail.com

Last Updated: 09-SEP-2025

By clicking “I agree”, you consent to the collection of data by BIG BROTHERS GYM.

Thank you.